Refund policy | Transmission 5 Dance AI

Credits and refunds

To request a refund of an unused purchased credit pack, contact support@transmission5danceai.org with the order number. Review current generation availability and the conditions below before making a purchase.

Confirmed failed generation tasks restore the credits used by that task. An unconfirmed supplier submission keeps its credits reserved until the outcome is reconciled; do not start another paid task as a retry. Cash refunds are reviewed separately for duplicate payments, unfulfilled purchases and other requests under applicable law. Contact support with the order number. Approved refunds may revoke remaining credits from the affected purchase. Pending provider refunds are not treated as completed. Checkout remains unavailable until payment configuration and verification are complete.

Automatic full refunds require the purchased credit pack to be unused; used packs require individual review. Pending refunds temporarily pause credit spending while the provider confirms the outcome. An externally confirmed refund removes only remaining credits from the affected purchase; other purchases are not deducted. Applicable consumer rights remain unaffected.